1. Introduction
Welcome to RealEstate CRM CRM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Relationship Management (CRM) platform and related services.
2. Information We Collect
2.1 Information You Provide
- Account registration information (name, email address, phone number, password)
- Organization details (company name, address, contact information)
- Lead and customer data you input into the system
- Communication records and notes
- Property listings and related information
2.2 Information from Third-Party Integrations
- Facebook Lead Ads: When you connect your Facebook account, we receive lead information including names, email addresses, phone numbers, and form responses from your Facebook Lead Ad campaigns.
- Property Portals: Lead data from integrated property portals (99acres, MagicBricks, Housing.com, etc.) including contact details and property preferences.
- Website Forms: Information submitted through your connected website forms.
2.3 Automatically Collected Information
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Usage patterns and feature interactions
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our CRM services
- Managing user accounts and authentication
- Processing and organizing lead data
- Facilitating communication between team members
- Sending notifications and reminders (follow-ups, assignments)
- Generating reports and analytics
- Improving our services and user experience
- Complying with legal obligations
- Preventing fraud and ensuring security
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data in the following circumstances:
- Within Your Organization: Data is shared among authorized users within your organization based on their role permissions.
- Service Providers: We may share data with third-party service providers who assist us in operating our platform (hosting, analytics, email services).
- Legal Requirements: We may disclose information when required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Facebook Data Usage
When you connect your Facebook account to our platform, we access and process data in accordance with Facebook's Platform Terms and Policies:
- We only access data that you explicitly authorize through Facebook's OAuth process.
- Lead data from Facebook Lead Ads is stored securely and used solely for your CRM purposes.
- We do not share Facebook user data with third parties for advertising purposes.
- You can disconnect your Facebook account at any time through the Lead Sources settings.
- Upon disconnection, we stop receiving new leads but retain previously received data unless you request deletion.
6. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing using industry-standard algorithms
- Role-based access controls
- Regular security audits and updates
- Secure data storage with access logging
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination or deletion request, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes (such as maintaining records for legal compliance).
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal requirements).
- Export: Request your data in a portable format.
- Withdrawal of Consent: Withdraw consent for data processing where consent is the basis.
- Opt-out: Opt-out of marketing communications.
To exercise these rights, please contact us at support@realestatecrm.com.
9. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: